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Order Process

The prices shown on the website are sample retail prices without VAT. You will be given appropriate trade discounts and see the real trade price after logged on our website.


Register with us
Please creat an account on this website, we will email a registration form to you, send it back to us, we will then activate your account with appropriate level of trade discounts based on the information provided. The dedicated trade price will show on our website after you have logged in.

Order via Website (available after 10/02/2018)
After logged on to our website, discounted trade price will show.
You order and select desired delivery method
Select payment method, pay into our bank account and let us know
Once payment is cleared, we will ship within agreed terms.

Order by Email
Log on to our website
Find the goods on our website to see availability and price
Email us the item model number and colour needed (or website link), quantity, delivery address, we will creat orders manually and send invoice to you by email.
Payment by bacs only, email us once the payment has been made. 
We will send the goods accordingly.


We accept Paypal and online credit card payments for orders under £1000.
Any order over £1000 needs to be paid by BACS to our bank account. Bank account information will be shown at check out.
Only UK Cheques and POs are accepted with prior arrangement, please allow 7 working days for those to clear.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling
Delivery Schedule
We will normally send your order to you in 1-3 working days.

UK customers will normally receive order in 2-5 working days, depending the courier service paid.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from this website, 20% VAT will be added to UK customers.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Privacy Policy
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy
This is not a retail website to consumers. This is a business to business (B2B) wholesale website, your rights to return goods are NOT protected under the EU Distance Selling Directive and UK Distance Selling Act.

If the goods are damaged or you have received wrong items, any request for return after 2 working days of receipt will not be considered. However, parts needed to repair will be supplied provided if any evidence of such damaged is given to us.

(a) The goods are received by us in stock condition, with original packaging and we retains the right at its sole discretion whether to accept the return of the goods or whether to rectify the goods or whether to issue a credit note in respect thereof. We reserve the right to charge a 25% restocking fee on goods returned for credit which are not in stock condition.
(b) The purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the purchaser to us for service or credit which goods shall be at the risk of the purchaser until actual receipt of the goods by us. The onus of proof of safe delivery shall rest with the purchaser.
(c) All items claimed to be faulty returned to us found to contain no fault, will be subject to a 25% (minimum £10) restocking charge, providing the goods are in original stock condition. Any downward variation of this restocking charge shall be at the sole discretion of us.